Ask to speak with a person. During live support hours, 9:00 a.m.–5:00 p.m. Eastern Time, the average wait is approximately 15 minutes. You may also email [email protected]. For clinical questions, do not share sensitive medical information in chat; contact your clinician through https://portal.amlawellness.com/login.
The chatbot did not answer my question. What now?
What to do when the chatbot doesn't fully answer a member's question